Legal

This privacy policy explains how ICE use and protect any information that you provide.

WHAT WE COLLECT

We may collect information from you including but not limited to your name and business name and your contact information, including email address.

WHAT WE DO WITH THE INFORMATION WE GATHER

We use this information only as much as is required to contact you and keep a record of the work performed for you as a customer.

PAYMENT INFORMATION

We do not store your debit or credit card details when you provide them to us to make a payment. The card details will be passed securely to our payment provider to allow the transaction.

SECURITY

ICE is committed to ensuring that your information is kept safe and secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard any information we collect.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies only to identify which pages are being used. This helps us improve our website and tailor it to customer needs. We only use this data for statistical analysis and this in no way gives us access to your computer or personal details.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have followed these links to leave our site, you should note that we have no control over your browsing session. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites, which would not be governed by the rules of Reactive Graphics.

CONTROLLING YOUR INFORMATION

If you have previously agreed to us using your information for our newsletter, you can change your mind at any time by emailing us at info@icoachingeducation.com. You can unsubscribe at any time by pressing the ‘unsubscribe’ button that each newsletter provides.

We will not sell, distribute or lease your personal information to third parties.

If at any time you would like to discuss how your information is stored, please contact info@icoachingeducation.com

All training programs are implemented through virtual systems including videotelephony such as Zoom, online webinars, resources made available online and through apps, etc. The terms registered here are legally important and you can consult a lawyer to better understand them.

ICE Programs, Events and Website
Accessing the ICE website or commencement of any program or event offered by ICE means that you are aware of and agree to, all of our Terms and Conditions.
The terms here will not be changed before a notification is sent to all our current students. If you are not a current student, we suggest you read these terms immediately prior to starting your program.

Educational content
The information shared by ICE is for your learning, growth and training as a coach, and you are responsible for doing more research yourself and getting information from other sources to supplement the learning. The coaching sector is ever growing, and we recommend that you become an ICF member and benefit from the additional research and keeping up to date with the advances in the coaching profession.

Professional, ethical and legal compliance
If a student deviates from the moral, professional and legal framework (national or global), without prior approval from ICE, they can be removed from the Program. For minor infringements students will receive a warning. For repeated or more serious infringements they may face termination of their contract and access to the coaching groups,  site and course contents without possibility of refunds for course fees.
Ethical and legal issues may include non-payment in full and on time, compliance with the above-mentioned terms, and departure from ethical principles as defined by the ICF.

The ICE management will outline any deviance from the regulations and their decision is final.
These agreements also include the terms of the agreements between the student and ICE for each course such as the mentoring terms of agreement.

Program structure:
It is possible that there will be more than one session per week during the program and the participant will be informed at the end of the previous month if that is to be the case
The hours that were missed from the sessions will not be counted towards the final certification hours. If ICE provides on-line sessions in addition to those scheduled during the contract period, then the participants can use those hours towards the final certification. There is no guarantee that this will occur during the contract time frame.
The sessions are approximately 90 minutes (unless otherwise informed)
It is the responsibility of the participants to ensure they attend on-time and be totally present during the sessions to gain the maximum benefit from the program
The educational content and the zoom link to the sessions will be provided in advance.

Mentoring:
There will be a separate agreement for the individual mentoring sessions that will be delivered during the program by a faculty member at PCC or above. These includes loss of sessions if there is late arrival or no show. There is no additional cost for the participant for mentoring provided on the program syllabus unless the agreement is not met or the student will need more sessions than the syllabus outline.

Changes:
If for any reason the program changes or is stopped the remainder of the sessions can be completed with the next cohort without any additional fee
If the participant wants to change programs after registration, the payment made for the program will not be refunded or used towards the other program. These requests are evaluated on a case-by-case basis.
Any changes requested by the participant after agreeing on the terms, must be sent to ICE support by email. After review, the proposed terms including additional fees and renewed contract will be discussed and considered.
Based on changes to the ICF and ICE standards, the program content or structure may be changed. Under such circumstances any proposed changes will be communicated clearly to the participant in advance. This may result in the syllabus and program schedule changing however the outcome of the program such as education at Levels 1, 2 or 3 or team coaching will remain.

Coaching Practice
You are responsible for your interactions and conduct during the coaching sessions in the ICE learning environment as a peer coach or peer client. Neither the peer coach nor the academy is responsible for the outcome of the sessions.

Recording of the classes
The Academy is permitted to record all events and classes and use them to enhance teacher performance and training, or for marketing and advertising. These audio files will be recorded taking into account the privacy of students and the academy’s belief in creating a safe learning environment. If a student raises a request for their content, voice and video not to be used we will honor the request. It is forbidden for students to record classes for commercial use and send to any other person, even other students.

Copyright
The materials shared with participants are under copyright law and cannot be used for commercial purposes or shared with parties outside of the cohort.

Graduation and Certification:
It is the responsibility of the participant to complete all documents required to establish the program has been completed successfully and to receive certification.
Once ICE receives all the documents from the participant for certification, they will be reviewed during the following week. If the information is complete, the certificate will be issued within 2 weeks of the receipt of the documentation. If it is incomplete, you will receive feedback and guidance on what is outstanding and requires completion.
The certificate for the programs registered will only be submitted if the participant has completed the minimum documentation listed in the invoice sent prior to payment and have passed the performance evaluation.
Failure to complete any of the minimum requirements listed would mean that instead of a certificate, ICE will issue a letter indicating what parts of the course have been completed. The participant will have a chance to complete the program once a new agreement is outlined between the two parties.

Facilities:
Students are expected to ensure they participate using an up-to-date computer, Browser, a good internet connection, and apps such as Whatsapp, to maximize the individual’s learning experience.

Content submitted
Any file shared with ICE and other students within the ICE systems, structures, forums and groups, will be used by ICE exclusively and never shared with any other organization other than ICF if requested. This includes emails, posts within the student group, answers to the exercises and the audio file of the interview with ICE.

Information security
ICE uses your information only for better communication and to improve the quality of education. If you send us confidential information, you are responsible for sending it through a secure channel. Note that email is also not completely secure.

Regulations for student groups (such as WhatsApp, etc.)
If a person leaves the course, he / she will be removed from the group until he / she re-enters the course. This space is dedicated to the field of coaching and content shared between group members that are relevant to the program and to coaching only. No advertising is allowed unless permission is given by ICE administration of the groups. Addition of new members, expulsion, changes in group structure, profile images, group name, and the like are the responsibility of the ICE Executive Team only.
The ICE administrator responsible for the group will outline any deviance from the regulations and their decision is final in the way the group is being used.

Payments:
If the participant leaves the program or fails to make the payments as per agreement they will be removed from the educational platform and peer groups until a new arrangement is agreed. No payments made to that date will be returned. There will be a formal communication to give you a chance to bring the payment up to date and after that period the student will be removed from the program until a new contract arrangement is made.

Additional costs to students
Apart from the course tuition that is agreed and paid, all the other costs including connecting to the classes and working with a peer coach/client is the responsibility of the students themselves. In some programs there may be additional costs for the students to complete their certification (for example the supervision in team coaching) and all of these cases are within the ICF guidelines provided to ICE.

Payment methods
Acceptable payment methods are listed on our site and include direct payment via internet banking, PayPal, Credit Card payments through one of our reputable payment gateways, and instalment payments.

Disputes
Any dispute or claim arising out of or in connection with this website shall be governed and construed in
accordance with the laws of the UAE.

Updates to policies
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the
requirements and standards. Therefore Customers are encouraged to frequently visit these sections
in order to be updated about the changes on the website. Modifications will be effective on the day they
are posted.

How we use Cookies:

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer and optimise your user experience.

You can disable any cookies already stored on your computer, however this may prevent out website working correctly for you.

Our website will allow you to share pages using social networks like Facebook and Twitter.

This website does not share any personal information with third parties.